Refund policy


Refunds | Return & Exchange Policy: 

Refunds: We deliver high quality products and do not encourage refunds. However, do contact our customer service officers at studiojonlineindia@gmail.com if there are any issues and we will be happy to assist you. 

Returns & Exchange:

Customers may request for Exchange for the following reasons : 

  • If the product you receive has a genuine quality/manufacturing defect.
  • Wrong item sent  i.e. the product does not match the item in the order confirmation email
  • Return items must reach to us in India or Singapore within 10 to 21 calendar days from the day the customer receives the item (1-10 working days for Singapore & India | 1-21 working days for global shipments). Shipping charges will be borne by the customer.
  • Customers must email / whatsapp us within 48 hours of receiving the package to keep us informed about the damage / defects. It should contain comprehensive details along with images of the defects/complaints of the product delivered to you. Any delays will not be accepted.

Refunds | Returns and Exchanges will not be entertained if reasons cited are as following:

  • Actual color of the item ordered is not similar to the color seen in the photo: We do our very best to upload photos that depict the exact color as close to the original product. However do bear in mind that about 10% - 15% of actual colors may be affected by lighting / photography and/or the variation of colors of the monitor display. 
  • Defects in items caused by the customer's intended purpose or carelessness. 
  • Personal dissatisfaction or dislike towards the item.

Size Exchange Request Policy: Should a customer wish to exchange the size of their order upon receipt, we are pleased to consider their request, taking into account product availability. It's important to clarify that this policy exclusively pertains to size exchange requests for standard sizes and does not encompass custom-made items. To initiate the size exchange process, kindly send an email to studiojonlinesales@gmail.com within 48 hours of receiving your garment. You can also WhatsApp us. It's essential to note that the return courier expenses in this scenario will be the responsibility of the custom

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at studiojonlineindia@gmail.com. Please note that returns will need to be sent to the following address:   D/1/6 flat no 503, Yamuna welfare society, Opp movie tower, Lokhandwala.Andheri ( west), 400053.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at studiojonlineindia@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at studiojonlineindia@gmail.com.